Playing blackjack at an online casino for real money is one of the best ways to enjoy the game. The chances that you will ever encounter a problem when playing at your chosen casino are rare. Issues do happen, though. Sometimes a deposit can be mishandled, or a withdrawal can take too long to arrive. These are matters that can usually be resolved through online casino customer service with a minimum of trouble.
A more serious matter is having your account blocked by the online casino. This could result in you being banned from playing on the site, and it may also temporarily freeze the funds that you have deposited in the account. If this has happened to you or to someone you know, this handy guide will help you take the appropriate actions to restore access. Here is what to do if the online casino has blocked your account.
Don’t React in Anger if the Online Casino Blocks Your Account
Everything has been going fine with your online casino account. You have been making deposits, withdrawals, and playing all the games. Then, without warning, you try to log in to your account and find that it is blocked. Your initial reaction in this situation will likely be a mix of panic and anger.
You will probably want to immediately contact customer service and give them a piece of your mind. This can hurt your efforts to get your online casino account restored. Remember, the person working in customer service is someone just like you. They are not directly responsible for the issues that you are having.
If you treat the online casino customer service rep poorly, they will be less likely to help you resolve your issue. Counting Edge recommends that you pause for a moment to allow your emotions to level out before you initiate contact. This will give you a little more perspective and allow your anger to fade.
Before you contact customer service it can also help to understand the reasons why an online casino could block an account. If you think about these reasons you may be able to easily determine why your account was blocked in the first place.
Common Reasons an Online Casino Blocks an Account
The reasons for an online casino blocking your account can be varied according to each individual operator’s policies. It might be best to assume the following:
An online casino can block your account for any reason, at any time, without prior notice.
This isn’t a great assumption. We get that. Still, accepting that this is true will go a long way toward helping you manage your emotions if it happens to you. Thankfully, online casinos also tend to be transparent about why they would block an account. You can usually find a list of reasons that are offered in the casino’s FAQ or terms and conditions.
Let’s take a look at some of the things that could get you locked out of your account.
Too Many Failed Log-in Attempts
Trying to log into your account and failing can often trigger security protocols that will restrict access to your account. You may be locked out for an hour, or you may have to contact customer service to get your account restored. Either way, you’ll be able to get back into your account once you have proven that you are the account owner.
This isn’t just the policy of the online casino. Many websites use this same security measure. The best way to avoid it is to make sure your log-in credentials are kept in a safe place where you can access them if you forget. Some people like to use a password manager or similar app to keep passwords stored and protected.
Issues with Verifying Your Account
When you create an online casino account you could be asked to verify your identity by providing certain documents. The casino will allow you to complete the initial registration, but you probably won’t be able to deposit or withdraw until you have provided the necessary paperwork. If you fail to provide the documentation in a certain period of time, the online casino might block your account.
Here again there is a simple fix. You need to submit the documents that the online casino has requested. If you are not in a position to provide the information, you may need to accept that this online casino is not for you. Some online casinos have more relaxed attitudes toward verification than others.
The Violation of an Online Casino’s Terms and Conditions
When some people sign up for an account with an online casino to play blackjack for real money, they fail to read the terms and conditions of the online casino. Let’s be honest. Almost no one reads them, and they can vary from casino to casino. If you have violated any of these terms and conditions the online casino can ban your account.
The fix for this issue may not be so simple. You may be able to plead ignorance and receive a warning for your violation. Perhaps the online casino will let you back in after a period of time. Or, they may draw a hard line and remove your account. If this happens there is little recourse. You may be forced to play at a different online casino.
Having More Than One Account
You are generally permitted to have only one account with an online casino. This means that using a second account can get your casino account blocked. The reason for this is that some games like online poker would present opportunities for collusion if you were allowed to have more than one online casino account.
If you get caught with multiple online casino accounts, all of them will likely be banned. At this point you will have to find another online casino where you can play blackjack and other casino games. It is also possible that the funds in your player account could be seized, and you may have difficulty getting them back. Most players would argue that creating multiple accounts is simply not worth the risk.
Providing False Information
When you are asked by the online casino to provide information, the best policy is to be honest and offer the information that is requested. Supplying false information could be grounds for the casino to block your account. Types of false information that could be given would be fake names, addresses, or identity verification documents.
One of the biggest types of false information that some players provide to an online casino regards their age. Some online casinos restrict gaming to individuals that are 21 years of age or older. If it is determined that you are not as old as you claim, the account could be blocked and ultimately deleted.
Finally, your online casino account can be blocked if you are found to be engaging in any type of fraudulent activity. In most cases, fraudulent activity involves the unauthorized use of a credit card or other deposit method to make deposits to the online casino for wagering. Be advised that this type of behavior does more than just violate the terms and conditions of the online casino. It also violates the law.
Fraudulent activity at an online casino is not always as hard to detect as you might think. It is certainly possible that you will be caught and charged with a crime. Imagine the embarrassment that you will bring to yourself and your family if you are caught doing this.
How to Get Your Online Casino Account Unblocked
If your online casino account has been blocked and you wish to restore access, it is best to proceed with a specific set of steps. Following these steps in the right order will give you the best chance of regaining access to your account.
1 – Consider why your account has been blocked. We suggest that you examine the list of reasons that we have provided. You will probably recognize something on that list which you may have been guilty of. This will also give you time to rein in your initial anger and get some perspective on the situation.
2 – Contact the online casino customer service. When you reach out to the customer service department you will need to have your information at the ready. They will ask for your name, account number, and perhaps the answer to some security questions. When dealing with customer service you need to be polite and patient.
3 – Ask why your online casino account has been banned. The online casino is basically obligated to give you the information that you are seeking. They will provide you with the reasons for the ban.
4 – Explain your circumstances. If your online casino account has been blocked for failing to provide documents, or if you have tried to log in and failed, there is usually a way to overcome these reasons. You may be asked to rest your password or send in the required documentation before you are allowed to play again. Do what is requested and your access will be restored.
5 – Accept that your account may be permanently blocked. If you have been found guilty of some of the more egregious offenses, your account may be permanently blocked. There is little that you can do at this point except find another place to play.
If this last circumstance applies to you, Counting Edge has recommended many online casinos that might be a good fit for you. Feel free to check them out. Use your prior experience as a learning example. Try not to repeat the things that got you banned to begin with. Pick from casinos such as High Country casino, Cherry Jackpot casino, or Roaring 21 to name a few.